Setting up Web API Connectivity

#1

I am a newbie to this sort of thing, but am trying to wor out how to setup webhooks/API calls from PagerDuty to another tool (Freshdesk)

I have the sample code needed to setup a ticket:

curl -v -u APIKEYGOESERE:X -H “Content-Type: application/json” -d ‘{ “description”: “Details about the issue…”, “subject”: “Support Needed…”, “email”: "tom@outerspace.com", “priority”: 1, “status”: 2, “cc_emails”: [“ram@freshdesk.com”,“diana@freshdesk.com”], “custom_fields” : { “category” : “Primary” } }’ -X POST ‘https://domainnamegoeshere.freshdesk.com/api/v2/tickets’

But whwn i go to PagerDuty how does this trnspose to the options used in PagerDuty:

In Add Web Connection:

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In the Worflow:

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Or even in Custom Alert Actions etc.
It would be great if someone with a little knowledge can explain how to trnslate the curl into the PD setting and tell me what goes where

Thanks in advance

#2

Hi Alan, glad to see you’re attempting to use our new Workflows, they provide awesome capabilities. You’re on the right track. In the URL you simply put your ‘https://domainnamegoeshere.freshdesk.com/api/v2/tickets’ endpoint. But you will also need to create the header, and you do that by creating a new connection (with the “manage connections” link).

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I would suggest using webhook.site as a endpoint destination to test your configuration and once you have it working send it to the freshdesk endpoint.

#3

Thanks - thats really useful, and have configured it to send to webhook.site - but how do I transpose that to Freshdesk - they are asking for an authorization key which in the sample code curls code is here:

curl -v -u APIKEYGOESERE:X -H “Content-Type: application/json” -d ‘{ “description”: “Details about the issue…”, “subject”: “Support Needed…”, “email”: "tom@outerspace.com", “priority”: 1, “status”: 2, “cc_emails”: [“ram@freshdesk.com”,“diana@freshdesk.com”], “custom_fields” : { “category” : “Primary” } }’ -X POST ‘https://domainnamegoeshere.freshdesk.com/api/v2/tickets’

Which header name/value do I use in order to add this to the payload and which field do I put it in. in the web api integration?